Returns & Exchanges

At Gaggia North America, we want you to be completely satisfied with your home espresso experience. If your machine or accessory isn't the perfect fit, you can return your purchase in its original packaging within 30 days of delivery.

1

Request Authorization

Log into your account or contact our support team to request a Return Merchandise Authorization (RMA) number before shipping your item back.

2

Pack with Care

Securely pack your Gaggia machine in its original double-walled box with all included accessories, manuals, and protective inserts to prevent transit damage.

3

Ship Your Return

Affix the provided shipping label and drop off your package at an authorized carrier location; we recommend retaining your tracking number for peace of mind.

4

Inspection & Refund

Once our technicians inspect the unit to ensure it is in like-new condition, we will issue a refund to your original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing